Careers In Heating & Air Conditioning

Job Summary: Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.

Job Duties: Provide Fast, Friendly and Fun customer service to both internal and external customers Communicate with technicians and other departments via email, text message and phone Answer incoming calls, emails, and txt messages to close out calls for technicians and sales.

Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians.

Answer incoming calls from customers related to service, billing, and other departments Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.

Manage customer concerns and work to resolve them efficiently and effectively General Office administration duties Other assigned duties as directed by management

JOB REQUIREMENTS:

Education and Experience: High school diploma or equivalent 2-5 year experience in a customer service and or dispatcher environment.

Intermediate knowledge of concepts, practices, and procedures related to HVAC Key Competencies: Honesty and integrity Excellent customer service skills Ability communicate empathy Critical Thinking and Problem solving Detail oriented Adept learner Able to multitask Proven ability to process high volumes of work with great accuracy Basic knowledge of Microsoft Office applications (Outlook, Excel and Word) Excellent written and verbal communication skills Must be able to work varying shifts Competitive wages Vacation time and Paid Holidays Chance to learn and grow with us Health insurance Dental Vision Workers compensation insurance Year round work

Skills and Responsibilities: Install duct, buckets, vent fans, condensate lines, and equipment jobs.

Retrofits Replacements Change outs Punch work Residential and Commercial a plus!!

Clean valid Drivers License Professional attitude and appearance

Competitive wages

Company vehicle to be driven during work hours as needed V

acation time and Paid Holidays Chance to learn and grow with us Health insurance Dental Vision Uniforms Vacation pay and Holidays

Training Program Commissions

Workers compensation Insurance

Year round work

Training will be provided

Skills and Responsibilities: Install duct, buckets, vent fans, condensate lines, and equipment jobs.

Retrofits Replacements Change outs Punch work Residential and Commercial a plus!!

Clean valid Drivers License Professional attitude and appearance

Competitive wages

Company vehicle to be driven during work hours as needed V

acation time and Paid Holidays Chance to learn and grow with us Health insurance Dental Vision Uniforms Vacation pay and Holidays

Training Program Commissions

Workers compensation Insurance

Year round work

Training will be provided