Tarrytown
Barton Creek
Pemberton Heights
South Austin
Zilker
Pflugerville
North West Hills
Mueller
Circle C
South Congress
Lost Creek
Spanish Oaks
Steiner Ranch
Austin
Lakeway
West Lake Hills
Bee Cave
Rollingwood
Sunset Valley
Cedar Park
Round Rock
Each of the professional service providers (estimator, installers, technicians, annual check up, etc.) has been very knowledgeable, courteous and helpful in dealing with the replacement of one of our HVAC units this year. I’ve been impressed with comments they have each made about what a terrific company Elite is to work for and the positive corporate culture. It shows in the client service they provide.
Laura McNutt
Incredible work and service. My brother and friend had both highly recommended a competitor, but I took a chance on Elite and am so pleased!
QUOTE
- Quote off the bat was comparable to other well-reviewed companies supplying popular brands. Elite supplies Trane.
- The usual 10-year warranty for parts, but also a 2-year labor warranty to see the installation through a couple of seasons.
- Detailed and clear. The only item reference number missing beforehand was the insulation, which thankfully ended up being a best-selling option that Elite didn't try to skimp out on.
- Job description: Air pump; air handler; 10kW heat strip; in-duct air purifier; WiFi thermostat; ductwork modifications to optimize airflow; blown-in insulation to cover the original, now-settled insulation.
- FYI $1000 deposit.
INQUIRY WITH ALEX GOTAY
- My first inquiry call lasted a half hour. I followed up with tons of questions before approving. Many other [impatient, big ego] experts do not respond well to being asked "how", "why", and "why not" regarding every option. Alex's been in this industry for over a dozen years and is on top of the latest HVAC technology. He was always responsive, personable, and forthcoming, never curt. He seems to enjoy his job!
- Alex provided three practical options for my needs. He noted my low insulation levels but didn't try to convince me that it was a comfort-or-death matter. I ended up hiring Elite for that job as well. After I mentioned a hot spot in the house, Alex suggested dampers as opposed to replacing a very long, perfectly-functional duct (which was a reasonable-but-costly suggestion of another contractor). I personally believe that the hot room is due to poor ductwork, which Elite has now remedied. Summer will be telling.
INSTALLATION WITH MARCOS AND SANTOS
- BEAUTIFUL WORK! Unlikely descriptor for an HVAC project, but applicable. The seals on the air handler are secure and smooth. As requested, the ductwork was raised for better airflow. I'm grateful they raised the copper line above my head, too.
- The kind of positive aura you'd want in your peripheral for a full day. Serenely focused on their work. No loud banging, grunting, or sullen postures.
- Highly considerate. Covered my floors with rolled-out cloth so that shoe dirt wouldn't deposit onto my floors. Filled the insulation blower outside to prevent insulation from accidentally circulating inside my home. Tied the front door to stay closed around the blower hose so that insulation wouldn't float in. Enclosed the attic's house fan with cardboard to block insulation. I didn't know it was possible for a non-living area, but the attic simply looks open and cleaner after their presence.
- Over and beyond. Donning rain boots, I entered the attic to collect raccoon droppings, so that they wouldn't be disturbingly buried under the new insulation. Immediately Santos offered to take over the task for me, saving me the trouble of crawling through insulation, especially in sections that were beneath a low roof. As he proactively proceeded to survey the rest of the attic, Marcos came in with an empty box, which was prepped to be a bin for droppings and trash. This was not covered in the scope of the contract! But thank goodness, because I am mentally at peace knowing that I needn't worry about anything rotting above my head!
POST-INSTALLATION
- After collecting the final check in the early evening, Alex wasn't rushing to depart. Before leaving, he ensured that I could pair my phone and thermostat.
- The air purifier model installed was accidentally not [but legitimately similar to] my preferred model. I've chosen to keep it for now, but Alex assured me that he would replace it free of charge if I later decide that I indeed wish to swap them out.
- Zero hidden fees. It is worth stating that my home is in overall good condition with a sturdy build and foundation.
Can't be more thankful for Elite, Alex, Marcos, and Santos for bringing me much-needed relief on such an important purchase!
Tram-Anh
Elite is outstanding. Technician was very knowledgeable and professional. Prompt and helpful. Very thorough. The maintenance agreement is well worth the money.
Peggy Wilson
Alex came to diagnose and repair our furnace. They worked with my work schedule and showed up on time. Alex was professional and quick. Service call rate is reasonable.
Emily Crocker
Professional and Friendly Service, Quality and Affordable
I contacted Elite Air to replace another company. The difference was immediate, the technician was very nice and thorough in mapping our commercial system for maintenance contract. This way I do not have to "guide" every new technician.
We needed our 10 ton RTU replaced, Elite gave us a timely and affordable quite. we contracted the job and it was done quickly and with
professional service.
Gary and Preston are friendly, professional and helpful.
I am happy to use and review Elite Air
--- Frank
Austin Yaskawa
My wife texts me Monday late afternoon that the house is extremely hot and that the A/C must not be working properly. Yep, a homeowners nightmare indeed. I’m happy I got in touch with Alex at Elite Heating and Air. Alex was very professional/knowledgeable, and ultimately set me up with a new A/C system after deliberating on fixing or replacing. My old system was 19 years old! I’ve had the new system for 4 days now and couldn’t be more satisfied with my A/C and decision to replace. I can completely tell the difference with my new A/C. Thank you Alex for making what started off as a nightmare into a legitimate fix. I will be calling Elite for all my future A/C help and will recommend to everyone. Send Alex please!
Oscar Chaparro
Alex was great! We are first time homebuyers and wanted our furnace system checked out to make sure everything is functioning well and to learn how to maintain it. Alex came out and gave good details on maintenance. He was super knowledgeable and we feel for the price we got a great deal. We will be using Elite for any future maintenance on our furnace. Alex was a true professional who knows his stuff.
Jennifer Wilson-Torres
Friendly and honest service. They were on schedule and provided excellent feedback. This is what I look for in a business and I highly recommend them.
Jacob Garcia
We wanted a new central air system for our house and after doing some online comparisons of the several Trane dealers in the area, we settled on two businesses to consider. Herman, Elite’s service technician, did an evaluation of our house and was informative, cordial, and knowledgeable about AC & heating systems. He did not try to sell us more than we needed. When his offer came in $536 less than the other dealer’s offer for a system with identical components, we decided to give Elite our business.
We could not be more pleased with the installation process and our new system. The installation technicians, Marcus and Santos, were competent, polite, and professional. They were glad to answer any questions and did a beautiful job with the installation and cleanup. As they were finishing, Herman came by to see that everything had gone as planned and made sure we were satisfied and comfortable with the system’s operation.
We will definitely be doing business with Elite for the maintenance of our central air system in the future.
Lloyd Shannon
Used this company for replacement of an HVAC unit at work. WONDERFUL service. Their staff is very competent, respectful and professional. So happy to have found this company. Great value and quality work. I honestly can't give enough praise.
Racheal Westerdahlor call us (512) 637-4237
