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Your reviews are important to us. We know that a recommendation from a friend or family member goes a long way when selecting an air conditioning company for your repair or installation. Thank you for choosing Elite AC & Plumbing and for taking the time to share your experience online!
Customer Reviews Online
5 star average rating
Happy Customers in Austin
Years in Business

HA! An 8 year new system went rogue. Simply a small "whoops" during construction led by a wonderful GC working to effect the best. But not the fault of the perfect install that Elite did. To the point of exceeding City inspectors.
Elite Air Conditioning and Plumbing investigated my HVAC issues completely. Absolutely found the "flaw." Gary , Leonard and all the crew wizards worked to find the elegant- and fairly inexpensive- solution. I have gratitude for all who did this. Hey- my home's climate is great now. And it didn't change the appeal of my home!
Here's where Elite AC/Plumbing shines: they investigate and then give you a QUOTE. Not the silly "estimates" you get from lesser companies. Pros know, and I actually paid for the exact amount the pros at Elite quoted.
Homeowners? Don't walk but RUN to Elite Air Conditioning and Plumbing. Please consider their annual service contract. Small dollars and you will ALWAYS be remembered. Come rain or shine or freeze or extreme heat.
Last but not least: Kyle-You and your co-ownership at Elite helped me calm my panic. And here's the fun thing: I did have a couple of the "other guys" in for "estimates". HA! As soon as they saw that I was your customer they declined to bid. Why? Because Elite Air Conditioning and Plumbing is unmatched. Even the "big" competitors know it!
Thank you.

Laurie S.
2/16/2023
Evan is the BEST! Last night, I had a real emergency. I have a rental property that has been on the market for a long time and I had a very last-minute showing for 9 o’clock this morning. I went to check out my property and it was 93°! My AC was totally out, it was Sunday night at 6 pm, and I called six companies before I found elite. Evan came within an hour and was able to fix it. It wasn’t even an easy fix. It was a very weird problem and he did it in a pitch black dark! By 1030 last night it was solved and I went there this morning 20 minutes before the realtor arrived and it was a cool 71°. Three cheers for Evan!!!! Also, So many companies have an after hours operator that never calls you back or calls you the next day, which is no help for an emergency service, but they literally called back within 10 minutes with a real technician. I will totally use elite again and again!

Elizabeth A.
8/11/2025
Installed our system 5 years ago and have been maintaining it ever since. Prompt service calls always. Most recently Frank came by on a Sunday and quickly diagnosed and fixed our issue. Great work.

David H.
8/10/2025
I’ve used Elite for air conditioning repairs in the past and have always had a great experience. I didn’t realize they also offered plumbing services, so I called them this week to fix my grinder pump. Jay came by, did an excellent job, and had it working in no time. I’ll definitely keep using Elite for any future repairs.

Ryan M.
8/08/2025
Desmond has amazing customer service, he explained everything that was wrong with it and fixed it right away. Seems like he is very knowledgeable and knows what he is talking about. I give him a 5 star and I would definitely recommend him again. You got a good one!

Daniel M.
8/03/2025
I cannot speak highly enough about Elite Plumbing. This is now the 3rd time I’ve used their services, and once again, they’ve gone above and beyond my expectations. From start to finish, the experience has always been smooth, professional, and thorough.
A special shoutout to Kayla in the office, who is always kind, responsive, and incredibly patient with the many questions I have sometimes. Her professionalism makes scheduling and communication effortless.
Martin, the plumber, was just as impressive. He was courteous, knowledgeable, and extremely detail-oriented. He took the time to explain everything clearly and ensured the job was done correctly.
What really stands out is the consistency. Every time I needed help, Elite Plumbing delivered top-tier service at a very reasonable price. They truly live up to their name "Elite" in every way.
This is the only plumbing company I’ll ever use, and I highly recommend them to anyone in need of honest, skilled professionals.
Hats off to these 4 workers who assisted me with each job. Kayla, Martin, Jay and Damon.
Thank you all for being so kind and professional.
- Chris G.
A special shoutout to Kayla in the office, who is always kind, responsive, and incredibly patient with the many questions I have sometimes. Her professionalism makes scheduling and communication effortless.
Martin, the plumber, was just as impressive. He was courteous, knowledgeable, and extremely detail-oriented. He took the time to explain everything clearly and ensured the job was done correctly.
What really stands out is the consistency. Every time I needed help, Elite Plumbing delivered top-tier service at a very reasonable price. They truly live up to their name "Elite" in every way.
This is the only plumbing company I’ll ever use, and I highly recommend them to anyone in need of honest, skilled professionals.
Hats off to these 4 workers who assisted me with each job. Kayla, Martin, Jay and Damon.
Thank you all for being so kind and professional.
- Chris G.

Chris G.
8/02/2025
I have used Elite several times, and they have always been fantastic to work with. I arrived last night around 7 pm to find my air conditioner not working (of course, on the hottest day of the year). Immediately, I contacted Elite, left a message, and received a callback from a technician within five minutes. He was very apologetic that they were booked up all night, but stayed on the phone with me to try and diagnose the problem (who does that? - he was incredibly friendly). First thing this morning, we got a call from a very nice young lady informing me they can have someone at the house in 25 minutes.
Frank was here in less than 20 minutes and immediately diagnosed the problems and went about fixing them. There were a few complications as it's an older home, but Frank was able to diagnose and fix everything. He definitely went above and beyond my expectations! Thank you!
Frank was here in less than 20 minutes and immediately diagnosed the problems and went about fixing them. There were a few complications as it's an older home, but Frank was able to diagnose and fix everything. He definitely went above and beyond my expectations! Thank you!

Marc M.
7/25/2025
Our air conditioner went out during one of those weeks in Texas where the temperature hovered around 100 degrees. When we called Elite, and they fit us in as an emergency service visit in their very busy schedule. Their service technician came out that day and diagnosed and fixed a complex problem with the unit quickly. He was professional, nice and very competent. I would highly recommend Elite for any of your HVAC or AC needs.

Brian M.
7/25/2025
Marc was great! He has been over a few times for some repairs and is always up front, honest and reliable. Best service around, really appreciate Marc and the Elite Team!

James D.
7/24/2025
Frank helped us get our HVAC back up and running quickly. He explained everything well and was super helpful. I will definitely use him again when I have any hearing and air issues.

Aaron H.
7/24/2025
Elite Air Conditioning is exactly what its name portrays. They are ELITE!! Quick and excellent customer service sets them apart from all the rest. Our technician, Frank, went above and beyond. The most polite, respectful, and reliable technician I’ve experienced in my 30 years here in Austin. Will definitely recommend Elite to my family and friends. I’m already a repeat customer. KUDOS!!!

Jeremy N.
7/23/2025
Highly recommend. Very professional and fair when it comes to pricing and warranty on prior work. I’ve used a few different groups for plumbing and hvac. Elite is by far the best.
Had Martin and Eugene come to fix my toilet today. They were excellent.
Had Martin and Eugene come to fix my toilet today. They were excellent.

Charlie S.
7/23/2025
This is the best AC company we’ve ever used. Frank was extremely professional and got our home cooling in short order. I will definitely use Elite Air again and I highly recommend

Sherrie C.
7/17/2025
Frank Barbera came today to see why my AC wasn’t working. He was wonderful! Explained everything he was doing and checking. Fixed the issue quickly. Was great with my pets and made sure to watch they didn’t escape when he went in and out. Overall a great experience!

Kelly F.
7/09/2025
Frank did an excellent job. He was prompt, immediately knew what the issue was and also explained to us why the issue occurred to help us maintenance our HVAC unit in the future. He was very friendly, knowledgable and efficient. Highly recommend.

Dustin M.
7/07/2025
Desmond and Logan were great. They showed up on time and replaced our coil in our AC unit successfully. They were very nice, professional and worked efficiently.

Rachel M.
6/16/2025
Desmond came out this morning to perform seasonal maintenance on my air conditioner, and as has always been my experience with technicians from Elite, Desmond arrived on time, explained what he was doing and what his findings were, gave me some practical tips, and left no mess. Extra points for taking away my dirty filter, wearing booties inside without being asked to, and trying to make friends with my barky dog. Thank you Desmond and Elite! Five stars!

RPW
6/04/2025
I’ve been really happy with Elite’s annual service program. It is a fair price for a good service. Their techs are always pleasant. I love having a good quality air scrubber.

Kathleen L.
6/04/2025
We had Miguel work on some of our WSHP's this week and he did an exceptional job in making sure he found a solution to main root cause of the issues we were having.
He went above and beyond to figure out what needed to be done with our units, and didnt stop working until it was figured out, his communication on what work was being done and what needed to be done was also top notch.
I definitely would recommend Elite for all your air conditioning and plumbing needs, everyone on this team is great to work with and they do a great job of keeping you in loop of the scope of work that is being done.
He went above and beyond to figure out what needed to be done with our units, and didnt stop working until it was figured out, his communication on what work was being done and what needed to be done was also top notch.
I definitely would recommend Elite for all your air conditioning and plumbing needs, everyone on this team is great to work with and they do a great job of keeping you in loop of the scope of work that is being done.

Carlos R.
6/03/2025
When our AC went out Desmond showed up to evaluate it. He was professional, friendly, and knowledgeable. He quickly identified the problem and explained it to us. Desmond had it fixed quickly with parts he had on the truck and got our system cooling again.

Sheryl S.
5/30/2025