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Customer Reviews Online

5 star average rating

Happy Customers in Austin

Years in Business

5 star rating"Elite" says it all. This is THE team to hire when you experience- let's just say it-a flaw in your HVAC system. I did, and Elite Air Conditioning and Plumbing solved all.

HA! An 8 year new system went rogue. Simply a small "whoops" during construction led by a wonderful GC working to effect the best. But not the fault of the perfect install that Elite did. To the point of exceeding City inspectors.

Elite Air Conditioning and Plumbing investigated my HVAC issues completely. Absolutely found the "flaw." Gary , Leonard and all the crew wizards worked to find the elegant- and fairly inexpensive- solution. I have gratitude for all who did this. Hey- my home's climate is great now. And it didn't change the appeal of my home!

Here's where Elite AC/Plumbing shines: they investigate and then give you a QUOTE. Not the silly "estimates" you get from lesser companies. Pros know, and I actually paid for the exact amount the pros at Elite quoted.

Homeowners? Don't walk but RUN to Elite Air Conditioning and Plumbing. Please consider their annual service contract. Small dollars and you will ALWAYS be remembered. Come rain or shine or freeze or extreme heat.

Last but not least: Kyle-You and your co-ownership at Elite helped me calm my panic. And here's the fun thing: I did have a couple of the "other guys" in for "estimates". HA! As soon as they saw that I was your customer they declined to bid. Why? Because Elite Air Conditioning and Plumbing is unmatched. Even the "big" competitors know it!

Thank you.
Laurie S. Avatar
Laurie S.
2/16/2023
Elite is great! My A/C went out one very hot evening, I called them right away, and they had someone here first thing the next morning. The technician was very knowledgeable, explained things well, and had it fixed in about an hour. I was very satisfied and highly recommend.
Angie L. Avatar
Angie L.
8/08/2024
Appreciate Robert for the work he did for us last week! It was in the high 90’s and he was there in the blink of an eye to help get our AC back running. He had such a great attitude and gave us the best advice when using and maintaining the life of our AC.
Kelsey K. Avatar
Kelsey K.
8/02/2024
Elite Air Conditioning replaced an A/C unit for us. Our experience was wonderful. Kyle Bacon's expertise, Herman's knowledge, Edwins's installation, and Gary's quality control went beyond our expectations. Elite Air Conditioning is an extremely professional, reliable, and affordable company. I strongly recommend them for any Air Conditioning needs.
Rhyann B. Avatar
Rhyann B.
7/25/2024
Just started using Elite and they have been great to work with on both HVAC and the plumbing side. We tried the other companies and have gotten $800 differences in quote for repairs when it only required a quick fix. Elite has been honest and fair and I highly recommend giving them a shot.
JC V. Avatar
JC V.
7/25/2024
Just got my system under Élite maintenance program. Got scheduled right away and recommendations were very useful to know. Robert was the tech doing the service and his advice was sincere and logical. I mentioned to him that system tends to do a strong sound when it starts and he quickly mentioned that dirty air filter sometimes cause that and long and behold it was the case. He also measured the capacitor and suggested eventual replacement and they are starting to degrade. Better to do it under maintenance rather wait for an emergency call.
Luis B. Avatar
Luis B.
7/18/2024
A big thank you to Robert in the HVAC repair department who came out and helped me with my client’s AC system that had been having a bunch of issues. He could have easily told me that the system needed X,Y, and Z and could have charged my clients for a bunch of unnecessary stuff and did not. The culprit was a very dirty air filter and once removed, he checked the rest of the system and all looked good. Thank you for your professionalism, Robert!
Allison O. Avatar
Allison O.
7/09/2024
I really do appreciate Elite and their work. Their crew (Preston, Nick, Victor) worked incredibly hard to change our duct work. They were responsive to requests for where the intake return could be placed. And, they were very patient. Not the first time we have used Elite, and we will continue to use them. Thanks!
Forest R. Avatar
Forest R.
7/03/2024
Just wrapped up the QC inspection with Gary. He was thorough and professional. Walked me through the new system, provided some recommendations, and made sure the system was working to spec. Solid experience and recommended.
Schoneck S. Avatar
Schoneck S.
6/28/2024
Elite AC was an easy decision given they are local owned and supporters of Pets Alive Austin!! Wow was I even more impressed when my tech Robert M showed up for service today. He showed me how my system worked in detail, gave me tips on how to keep my system working in between visits. He serviced it quickly and efficiently. Was amazing with my dog and was friendly to boot. Couldn't recommend more.
Zach W. Avatar
Zach W.
6/20/2024
Five stars - highly recommend. We had what had become a recurring issue with our AC. They were able to come earlier than expected which was very appreciated given its summer in Texas and I work from home . Leonard diagnosed the issue quickly, explained it in a way that I was able to understand (helpful), cleaned our equipment to avoid other issues arising, and recommended further solutions to avoid this situation in the future. Excellent service! Happily signed up for their annual maintenance program given the trust established and the great service.
Sara L. Avatar
Sara L.
6/17/2024
Our AC suddenly stopped working in the middle of the night, and with temps reaching close to 100 lately we were not looking forward to our house feeling like a full time sauna. Elite AC was able to come to our house within 6 hours of us reaching out, and our tech Robert Morales was the most helpful, and sorted out the issue almost immediately. It's been humming along ever since.
Matthew G. Avatar
Matthew G.
6/11/2024
Calvin came to our rescue today & really took great care of us. He's amazing & should definitely get a raise. He's personable & really knows his stuff. Great experience! Elite AC is a truly great company..
Kurdt H. Avatar
Kurdt H.
5/30/2024
We shopped around for a mini-split system with multiple companies and not only was Elite the lowest price but had better warranties and Herman presented the options accurately and sensibly. Install went quickly and enjoying the cool air!
John C. Avatar
John C.
5/25/2024
Leaving a five star review in the hopes that you’ll take your extremely annoying ad off the air and replace it with something reasonable. Your commercial makes you sound annoying and disingenuous. I can tell you guys have a great company but I genuinely hate the music in your ad, and find it incredibly annoying. It’s a terrible ad. Please stop making us hear this horrible attempt at music. I’ve been playing music since for 23 years, and I’m 29 and I can say that this ad is objectively offensive to the senses. Please stop, for the love of god. Replace it with something like actual real customer testimonials or Jesus, let Bob announce your company on 93.7. I would be 1,000 times more likely to use your company if you would just let Bob handle this. This commercial is likely pissing people off to the point where they don’t even want to hear your company name (I’m sorry for the overly callous nature of my review), however, heck, it’s five stars. Please, please oblige me. That song is so annoying and awful. Whoever recorded this should quit music
Conner I. Avatar
Conner I.
4/19/2024
Thomas and Dakota were sent out because i was sure I had a small water leak. No tail tale signs any where. My Flo water meter was showing continuous water flow. Not a lot of information to go. Thomas and Dakota not only pinpointed the problem quickly but fixed the leak with the least disruption to my property. Their level of expertise and skill were among the best I haver seen. They were courteous and professional. They answered all our questions and advise us of what to look for going forward. These are defiantly the type of plumbers you want in your house.
larry L. Avatar
larry L.
4/05/2024
Jon was great! He checked on both of my American Standard units and change my air filters. He didn’t have the size of filters I needed on his truck and he waited for me to pick them up from the store which was extremely kind and not required for him to do!
Dawn M. Avatar
Dawn M.
3/26/2024
My HVAC was installed by Elite and I also have bi-annual maintenance set up with them. Calvin came out today for the spring check-up and provided great service and insight. He gave me some useful, easy tips on how I can ensure the system is running optimally between check-ups. I appreciated his professional and friendly nature. Also, the Elite heating and air (and plumbing) jingle goes hard and lives rent-free in my head.
Max R. Avatar
Max R.
3/22/2024
Great experience with Elite AC and Plumbing. John came out to my house that was struggling to cool. Within minutes, he let me know that I was low on refrigerant, and then proceeded to walk me through my options and help me make the best decision for my situation. Happy customer, will be calling Elite for my AC needs in the future!
Blake A. Avatar
Blake A.
3/15/2024
Damon was fantastic! We were in a pinch when our rental house toilets and sinks started backing up. Another company told us it was a $10,000 fix, that we needed a new grinder pump. Damon came out quickly, communicated effectively and efficiently, and FIXED the existing pump for less than 1/10th the price! Super impressed with the responsiveness and work ethic at this company. We will definitely be calling them first in the future for any plumbing needs!
Katherine D. Avatar
Katherine D.
2/27/2024