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Customer Reviews Online

5 star average rating

Happy Customers in Austin

Years in Business

5 star rating"Elite" says it all. This is THE team to hire when you experience- let's just say it-a flaw in your HVAC system. I did, and Elite Air Conditioning and Plumbing solved all.

HA! An 8 year new system went rogue. Simply a small "whoops" during construction led by a wonderful GC working to effect the best. But not the fault of the perfect install that Elite did. To the point of exceeding City inspectors.

Elite Air Conditioning and Plumbing investigated my HVAC issues completely. Absolutely found the "flaw." Gary , Leonard and all the crew wizards worked to find the elegant- and fairly inexpensive- solution. I have gratitude for all who did this. Hey- my home's climate is great now. And it didn't change the appeal of my home!

Here's where Elite AC/Plumbing shines: they investigate and then give you a QUOTE. Not the silly "estimates" you get from lesser companies. Pros know, and I actually paid for the exact amount the pros at Elite quoted.

Homeowners? Don't walk but RUN to Elite Air Conditioning and Plumbing. Please consider their annual service contract. Small dollars and you will ALWAYS be remembered. Come rain or shine or freeze or extreme heat.

Last but not least: Kyle-You and your co-ownership at Elite helped me calm my panic. And here's the fun thing: I did have a couple of the "other guys" in for "estimates". HA! As soon as they saw that I was your customer they declined to bid. Why? Because Elite Air Conditioning and Plumbing is unmatched. Even the "big" competitors know it!

Thank you.
Laurie S. Avatar
Laurie S.
2/16/2023
Dakota and Zack came out to locate a leak in my plumbing system after recent foundation work. They were very professional, friendly, and knowledgeable. They were able to locate the issue and will be coming back to repair the issue.

Veronica was very friendly and informative when she called to confirm what Dakota and Zack told me. She quickly sent a link for payment and a quote for the repair service that I needed.

Overall, the process was quick and efficient, which made everything easy. I would definitely recommend their services.
Eric B. Avatar
Eric B.
2/08/2023
I called Elite in the morning and they had 2 technicians out by early in the afternoon. Super responsive and easy to work with. Caelan and Landon were very professional, understanding and considerate that I worked from home and would need to be on some Zoom meetings while they worked, identified the issues quickly and thoroughly, and repaired them on the spot. They then gladly talked me through and showed me everything they had done and why. They finished very quickly and had sent me a bill via text and email that I could pay from my phone before even leaving my place. Much easier process than anyone else I’ve ever used and the price was very reasonable. The most professional home repair or installation people I’ve ever worked with. Really appreciated their work.
Slade S. Avatar
Slade S.
12/05/2022
We've been using Elite for all of our air conditioning and HVAC needs ever since they were selected by our builder to install our back-house system. We were impressed by them and hired them to install 2 new miniskirts and a redesign of our central HVAC as part of a renovation of our main house. Since then they have maintained our system on a regular basis end we couldn't be happier with their service. They're very responsive, organized, communicative, reasonably priced, alwaus on time, and very knowledgeable. I especially love their text platform which makes communication super convenient.

One of their technicians, Caelan, has done most of the work on the minisplits and is just a great guy. We've used other services in the past with mixed results but Elite is our one stop shop for anything HVAC related. Fully recommend.
Cyrus T. Avatar
Cyrus T.
11/10/2022
I couldn’t be happier with Elite. They installed two Mitsubishi Mini Splits for me a couple years ago and do an amazing job. I had a tech out today as we were having an issue with our drain line (not their fault obviously) and the tech recognized the issue and fixed it very quickly. He was clean, efficient and friendly. I highly recommend Elite!
Mike Antis Avatar
Mike Antis
9/15/2022
I couldn’t be happier with Elite. They installed two Mitsubishi Mini Splits for me a couple years ago and do an amazing job. I had a tech out today as we were having an issue with our drain line (not their fault obviously) and the tech recognized the issue and fixed it very quickly. He was clean, efficient and friendly. I highly recommend Elite!
Mike A. Avatar
Mike A.
9/15/2022
I cannot possibly say enough good things about these guys. I was changing out my smart thermostat, and my system quit working. I couldn't figure out for the life of me what was going on, and because I had no thermostat to connect to my HVAC unit, my house had no AC in the hot central Texas summer. I called a bunch of places, and many of them were booked two to three weeks out. These guys on the other hand, had someone available the next day, and their prices were far more reasonable than everyone else. When the day came, Antonio (the repair man) gave me a call and said that he had a couple cancellations and he was available right away. I happened to be at home, so I said he could come directly over. He showed up, smiled, was very professional, and showed me exactly what was wrong with my AC unit. He did something in 15 minutes that I couldn't figure out how to fix over the course of 6 hours, and not only that, but he also showed me some things I really needed to know about my house.

Antonio also charged me a lower amount than I was quoted at, because my job was such a simple fix. Everything I experienced, the professionalism, the honesty, the friendliness, the fairness in price and the promptness showed me that these guys are definitely worth going to again. I highly recommend them!
Samuel Harper Avatar
Samuel Harper
8/30/2022
I cannot possibly say enough good things about these guys. I was changing out my smart thermostat, and my system quit working. I couldn't figure out for the life of me what was going on, and because I had no thermostat to connect to my HVAC unit, my house had no AC in the hot central Texas summer. I called a bunch of places, and many of them were booked two to three weeks out. These guys on the other hand, had someone available the next day, and their prices were far more reasonable than everyone else. When the day came, Antonio (the repair man) gave me a call and said that he had a couple cancellations and he was available right away. I happened to be at home, so I said he could come directly over. He showed up, smiled, was very professional, and showed me exactly what was wrong with my AC unit. He did something in 15 minutes that I couldn't figure out how to fix over the course of 6 hours, and not only that, but he also showed me some things I really needed to know about my house.

Antonio also charged me a lower amount than I was quoted at, because my job was such a simple fix. Everything I experienced, the professionalism, the honesty, the friendliness, the fairness in price and the promptness showed me that these guys are definitely worth going to again. I highly recommend them!
Samuel H. Avatar
Samuel H.
8/30/2022
I recently had the pleasure of meeting Antonio from Elite A/C & Plumbing. As a whole, I was extremely impressed. He was on time, courteous, honest, professional, and most important, extremely knowledgeable!! Not only did he do a fantastic job of diagnosing our unit, he took the time to explain everything to me in a manner I could understand, which i really appreciated. I feel like i made the right decision by calling Elite A/C and was fortunate enough to have Antonio as our technician. If you're in need of A/C service or repair, you should definitely give Elite a call and ask for Antonio. You won't be disappointed!! James R.
james ruiz Avatar
james ruiz
6/26/2022
I recently had the pleasure of meeting Antonio from Elite A/C & Plumbing. As a whole, I was extremely impressed. He was on time, courteous, honest, professional, and most important, extremely knowledgeable!! Not only did he do a fantastic job of diagnosing our unit, he took the time to explain everything to me in a manner I could understand, which i really appreciated. I feel like i made the right decision by calling Elite A/C and was fortunate enough to have Antonio as our technician. If you're in need of A/C service or repair, you should definitely give Elite a call and ask for Antonio. You won't be disappointed!! James R.
james r. Avatar
james r.
6/26/2022
5 star ratingElite had the best ratings online which is why they were the first company I called when my AC stopped working. Chris the estimator was out the next day doing a diagnostic and sent me a quote same day. W
After getting quotes from other companies, elite was the obvious choice. They were quick to schedule a day to set up my new equipment and had excellent communication. On the day of the installment of my new system, they were on time, progressional and got e wry one completed ahead of my expectations. Gary and Marcus had amazing customer service and crew and answered all my questions. I would recommend this company 10/10 times. Thank you!!
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Samantha E. Avatar
Samantha E.
7/30/2021
5 star ratingGreat customer service from the entire staff at Elite. The evaluation/diagnostic appointment was followed by the appropriate repairs. Both were coordinated by Jennifer quickly to accommodate our schedule.
Kudos to Ryan the diagnostic tech for trouble shooting our issues! All technicians arrived as scheduled, were polite, and followed up verbally with an explanation of repairs which were completed. Summer in Austin can easily become "Too Hot" without a dependable HVAC company like Elite.
Carol A. Avatar
Carol A.
7/20/2021
5 star ratingI highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn't bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!
Allison M. Avatar
Allison M.
4/16/2021
We wanted a new central air system for our house and after doing some online comparisons of the several Trane dealers in the area, we settled on two businesses to consider. Herman, Elite’s service technician, did an evaluation of our house and was informative, cordial, and knowledgeable about AC & heating systems. He did not try to sell us more than we needed. When his offer came in $536 less than the other dealer’s offer for a system with identical components, we decided to give Elite our business.
We could not be more pleased with the installation process and our new system. The installation technicians, Marcus and Santos, were competent, polite, and professional. They were glad to answer any questions and did a beautiful job with the installation and cleanup. As they were finishing, Herman came by to see that everything had gone as planned and made sure we were satisfied and comfortable with the system’s operation.
We will definitely be doing business with Elite for the maintenance of our central air system in the future.
Lloyd Shannon Avatar
Lloyd Shannon
7/02/2020
Used this company for replacement of an HVAC unit at work. WONDERFUL service. Their staff is very competent, respectful and professional. So happy to have found this company. Great value and quality work. I honestly can't give enough praise.
Racheal Westerdahl Avatar
Racheal Westerdahl
7/02/2020
My wife texts me Monday late afternoon that the house is extremely hot and that the A/C must not be working properly. Yep, a homeowners nightmare indeed. I’m happy I got in touch with Alex at Elite Heating and Air. Alex was very professional/knowledgeable, and ultimately set me up with a new A/C system after deliberating on fixing or replacing. My old system was 19 years old! I’ve had the new system for 4 days now and couldn’t be more satisfied with my A/C and decision to replace. I can completely tell the difference with my new A/C. Thank you Alex for making what started off as a nightmare into a legitimate fix. I will be calling Elite for all my future A/C help and will recommend to everyone. Send Alex please!
Oscar Chaparro Avatar
Oscar Chaparro
6/29/2020
I had an excellent experience with two technicians from Elite. They were polite, on time and professional. They fixed a broken pipe, made other improvements to my AC system, made suggestions to avoid future problems, and explained all that they were doing. At the end, because there was a minor initial miscommunication with the company (a matter that did not bother me) they waived all fees and charged me zero. This was not something that I expected or asked for.
I talked with the owner and, in my conversation, I got the impression that this customer-focus is not unique to the technicians that I dealt with. Providing outstanding customer satisfaction appears to be part of the company's overall culture and values, not just a slogan.
Overall, I was very impressed. They exceeded my expectations. I will be recommending them to others.
Ramesh Rao Avatar
Ramesh Rao
6/25/2020
I called Elite for a one time routine maintenance on my AC, I was greeted promptly on the phone and was given an appointment right away. The price was reasonable and my technician came on time, was honest and professional. I would highly recommended.
VIVIAN Y Avatar
VIVIAN Y
6/22/2020
5 star ratingAlex and his team at Elite we're extremely efficient and professional installers. The system works beautifully and I stayed within my budget. I highly recommend their services.
Toni R. Avatar
Toni R.
5/03/2020
When I started having problems with my unit I had someone else at first and kinda give me the run around. Well I got ahold of Elite and they explained to me in ways I understood in detail, they left no stone unturned did not sugar coat anything and got the job done in a timely manner. Thanks Elite....
Duncan Hutton Avatar
Duncan Hutton
5/01/2020