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Customer Reviews Online

5 star average rating

Happy Customers in Austin

Years in Business

5 star rating"Elite" says it all. This is THE team to hire when you experience- let's just say it-a flaw in your HVAC system. I did, and Elite Air Conditioning and Plumbing solved all.

HA! An 8 year new system went rogue. Simply a small "whoops" during construction led by a wonderful GC working to effect the best. But not the fault of the perfect install that Elite did. To the point of exceeding City inspectors.

Elite Air Conditioning and Plumbing investigated my HVAC issues completely. Absolutely found the "flaw." Gary , Leonard and all the crew wizards worked to find the elegant- and fairly inexpensive- solution. I have gratitude for all who did this. Hey- my home's climate is great now. And it didn't change the appeal of my home!

Here's where Elite AC/Plumbing shines: they investigate and then give you a QUOTE. Not the silly "estimates" you get from lesser companies. Pros know, and I actually paid for the exact amount the pros at Elite quoted.

Homeowners? Don't walk but RUN to Elite Air Conditioning and Plumbing. Please consider their annual service contract. Small dollars and you will ALWAYS be remembered. Come rain or shine or freeze or extreme heat.

Last but not least: Kyle-You and your co-ownership at Elite helped me calm my panic. And here's the fun thing: I did have a couple of the "other guys" in for "estimates". HA! As soon as they saw that I was your customer they declined to bid. Why? Because Elite Air Conditioning and Plumbing is unmatched. Even the "big" competitors know it!

Thank you.
Laurie S. Avatar
Laurie S.
2/16/2023
Frank did an excellent job. He was prompt, immediately knew what the issue was and also explained to us why the issue occurred to help us maintenance our HVAC unit in the future. He was very friendly, knowledgable and efficient. Highly recommend.
Dustin M. Avatar
Dustin M.
7/07/2025
Desmond and Logan were great. They showed up on time and replaced our coil in our AC unit successfully. They were very nice, professional and worked efficiently.
Rachel M. Avatar
Rachel M.
6/16/2025
Desmond came out this morning to perform seasonal maintenance on my air conditioner, and as has always been my experience with technicians from Elite, Desmond arrived on time, explained what he was doing and what his findings were, gave me some practical tips, and left no mess. Extra points for taking away my dirty filter, wearing booties inside without being asked to, and trying to make friends with my barky dog. Thank you Desmond and Elite! Five stars!
RPW Avatar
RPW
6/04/2025
I’ve been really happy with Elite’s annual service program. It is a fair price for a good service. Their techs are always pleasant. I love having a good quality air scrubber.
Kathleen L. Avatar
Kathleen L.
6/04/2025
We had Miguel work on some of our WSHP's this week and he did an exceptional job in making sure he found a solution to main root cause of the issues we were having.

He went above and beyond to figure out what needed to be done with our units, and didnt stop working until it was figured out, his communication on what work was being done and what needed to be done was also top notch.

I definitely would recommend Elite for all your air conditioning and plumbing needs, everyone on this team is great to work with and they do a great job of keeping you in loop of the scope of work that is being done.
Carlos R. Avatar
Carlos R.
6/03/2025
When our AC went out Desmond showed up to evaluate it. He was professional, friendly, and knowledgeable. He quickly identified the problem and explained it to us. Desmond had it fixed quickly with parts he had on the truck and got our system cooling again.
Sheryl S. Avatar
Sheryl S.
5/30/2025
We had a water heater leak, and Dakota couldn't have been better. He stayed late the first day to make sure we had water access, then came back first thing the next day to install the new water heater. He was professional and overly polite throughout the entire process, and I'll definitely use Elite in the future for any plumbing or AC issues.
Brett L. Avatar
Brett L.
4/23/2025
Dakota was great! He was on time, hard working and he took the time to answer all of my questions and make sure everything was working properly before leaving. I highly recommend Elite for any renovation as well as plumbing and a/c issues.
Becky Avatar
Becky
4/23/2025
Elite AC & Plumbing is fantastic every time I need their help, and Talmage addressed & resolved our issue very quickly. He was extremely professional and knowledgeable, and I’m so grateful that he was able to get our plumbing back to working order.
Marilyn S. Avatar
Marilyn S.
4/07/2025
My experiences with Elite Plumbing have always been good. Today was no exception. Damon arrived on time, is extremely knowledgeable and professional, and seems to take personal pride in doing excellent work—which he did. Madyson, in the office, was terrific at communicating with me and insuring that everyone was always on the same page. I can’t close without saying Damon really went the extra mile today to get everything finished in a day.
Lawrence K. Avatar
Lawrence K.
4/03/2025
I contacted Elite about replacing my AC unit and they had a tech out same day. Nick was very helpful and honest, and he passed me along to his sales counterpart Herman. I got many quotes and Herman was the most helpful, and the Elite quote had the most information. He gave me the details without talking down to me, and patiently answered all my questions. He seemed really passionate about his work and helping customers. He scheduled install for the day after I placed my order, and Edwin and his team showed up early and got right to work. They were very nice and professional and cleaned up everything when they were done which is saying a lot because it was a drizzly, muddy day. Gary also stopped by to make sure everything was going well with the install. Literally everyone I dealt with was a pleasure, and I’m not easily impressed. Highly recommend.
Nicole G. Avatar
Nicole G.
3/29/2025
Job well done. The plumbing specialist, Talmage is very efficient, making sure the job is completed to our satisfaction before leaving the premises. Very personable when speaking with us and our staff about the issue and how best to resolve the problem. The company as a whole response to is amazing.
Joyce Caldwell, Operations Manager
St. James Baptist Church
Joyce C. Avatar
Joyce C.
3/26/2025
They did a great job installing a brand new AC unit on short notice! Everyone we dealt with was super friendly and helpful during and after the install had completed. Gary even helped turn the vents the right way round to ensure maximum comfort in our home! Really appreciated everyone’s willingness to provide a wonderful service/experience! Highly recommend!
Madeleine G. Avatar
Madeleine G.
3/15/2025
We called for an estimate which was delivered quickly. They did the job 2 days later as I requested. Our HVAC system was difficult because of the location and they made it work in the time they said it would take. I can't say enough about how hard everyone worked to get the job done. The entire team was extremely professional. I highly recommend Elite AC and Plumbing.
Beth F. Avatar
Beth F.
1/31/2025
I can’t recommend them enough. I was having issues with my HVAC and the previous company I had used for all of my maintenance had been pushing for unnecessary upsells in their last few visits. I called Elite to get another opinion and Calvin was awesome. Thoroughly inspected my system and gave me an honest, pragmatic solution to solve the issues I was experience. Will absolutely use them again for my future HVAC needs
Vinh P. Avatar
Vinh P.
1/28/2025
I was in the movies with my 3 year old when we get an emergency notification from Austin Utilities that we had a major water leak. 10,000 gallons is a lot. I stepped out, called a buddy, got a referral to Elite and requested after hours service. Dakota met me at about 8:00 PM on Sunday and we diagnosed, dug up the leaking pipe and resolved in a few hours. Incredible service, incredible communication, incredible results. Ask for Dakota! He rocks!
Mike M. Avatar
Mike M.
1/28/2025
I had a weird intermittent issue with the heat in my HVAC unit. Calvin came out and tried to diagnose it. Unfortunately my unit tripped again shortly after he left, but Calvin was able to turn right around and ultimately found the specific issue that was causing my unit to short circuit. I now have peace of mind that my unit isn't going to go out for the rest of the winter.
This is the second time I have had Elite AC come out to my house and they have been knowledgeable and extremely professional each time. My home warranty company was going to send a random person from out of town when my unit first had issues and it was going to take days for them to come out. Fortunately I had the option to choose my own repair service and Elite was able to schedule me in the next day. Glad I went with these local folks as it didn't feel like I was letting in a total stranger into my home.
Lucian V. Avatar
Lucian V.
1/22/2025
I called Elite when we couldn’t get our heater to work and they had a technician out the same day. Sasha was friendly and did a great job troubleshooting the issue, determining that the part was still under warranty, and quoting an accurate price. They showed up on time and did the job quickly. Got our heater working just in time for the freeze! Will definitely use them again when needed.
Tracy G. Avatar
Tracy G.
1/20/2025
Had a serious but odd issue with our HVAC that made the upstairs very uncomfortable. Calvin from Elite came over and was extremely thorough, and an excellent problem solver. Got the issue fixed, home is comfortable, and the invoice was less than estimated. Thank you!!!
Jeff M. Avatar
Jeff M.
12/23/2024