I have used Elite several times, and they have always been fantastic to work with. I arrived last night around 7 pm to find my air conditioner not working (of course, on the hottest day of the year). Immediately, I contacted Elite, left a message, and received a callback from a technician within five minutes. He was very apologetic that they were booked up all night, but stayed on the phone with me to try and diagnose the problem (who does that? – he was incredibly friendly). First thing this morning, we got a call from a very nice young lady informing me they can have someone at the house in 25 minutes.
Frank was here in less than 20 minutes and immediately diagnosed the problems and went about fixing them. There were a few complications as it’s an older home, but Frank was able to diagnose and fix everything. He definitely went above and beyond my expectations! Thank you!